Welcome to the autonomous workforce
Humans are the most expensive resource in your business
The future of work is a move to intelligent, autonomous agents that integrate to your systems, cloning your best workers 24/7, driving automation and reducing costs.
TrusstAI empowers the intelligent workforce by automating customer interactions across all languages and channels, learning and adapting in real-time.
Analyze & automate customer interactions
TrusstAI unlocks unique insights from your customer interactions
TrusstAI integrates to your systems and creates automated, personalized customer experiences (CX).
Insights & Analytics
Move away from generic conversation summaries to AI generated insights customized for your business. Gain CX, sales and marketing insights, uncover root-cause of issues, predict and reduce customer churn, reduce complaints, discover cross-sell and upsell opportunities, increase sales conversion
Product & Marketing Decisions
Summarize customer feedback and sentiment to inform product & marketing efforts, ensuring the organization is delivering on its brand promise
CX Automation
Remove the traditional decision-tree IVR and chatbot. Drive out operational costs by deploying AI Agents across voice and chat interactions. Reduce wait times, personalize customer experiences and automate interactions. Trigger real-time alerts, workflows and actions
Quality Assurance & Compliance
Automate quality assurance processes across 100% of customer interactions in a consistent and unbiased manner. Identify compliance gaps, reduce risks and surface agent training opportunities.
Transcription & Translation
Transcribe, translate and redact personally identifiable information (PII) for customer interactions in real-time in hundreds of languages. Allow customers and agents to communicate in their native tongue
AI Routing
Move from static skills-based routing to dynamic AI-driven contact center routing to either self-service applications or human-agents. Use the AI-engine to match customers with the most appropriate agent based on customer profile, intent and agent proficiencies
How does the TrusstAI platform work?
The TrusstAI platform continuously learns from customers to drive automation and make each interaction better over time.
01
TrusstAI uses customer interactions from transcriptions, calls, chats, emails, CRM, ERP & other relevant data sources
02
TrusstAI elicits interaction types, sentiment and context to enhance quality assurance (QA) and compliance, and influence product & marketing decisions
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TrusstAI leverages customers insights to optimize channels, agent routing and use the data to build and deploy autonomous AI Agents
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TrusstAI predicts and personalizes interactions over time as the platform learns from customers and the way they interact with your brand
How We Help You
Built for business users
Our core platform – TrusstAI, is built for business users. It utilises Generative AI (GenAI) technologies to analyse both structured and unstructured data from 100% of your customer interactions.
What we do
Rapidly automate processes & reduce customer effort
TrusstAI empowers your business users with the insight to rapidly automate processes, fix upstream defects and reduce customer effort – without the need to hire a team of data scientists.
Get Started Immediately
Create your own IP & gain competitive advantage
We train you to create your own IP and gain competitive advantage from your own customer data. You can now deploy CX solutions and resolve problems within days.
Explore the Blog
Navigating the AI Revolution: Platform vs In-House Development
AI Insight Revolution: A Holistic Business Game-Changer
Introducing TrusstGPT – Generative AI for Customer Experience
Leverage Your Data Sources
Rapid ROI
Get started immediately with TrusstAI Launch Pad
Our TrusstAI Launch Pad program will provide you with a practical, hands-on keyboard approach to get moving quickly and improve your customers’ experiences from Day 1. Sign up to find out more about how to use generative AI to get immediate value.