TrusstAI Capabilities

Personalised customer experiences

Analyse & automate your customer interactions

TrusstAI unlocks unique insights from your customer interactions, integrates to your systems and creates automated, personalised customer experiences (CX).

Core Capabilities

Unlock the Potential of AI

Drive Innovation and empower your business with actionable insights

Lissten

Translate and/or transcribe voice calls to text in real-time or batch in ~100 languages. Use for analytics and automated real-time translation services, reducing the need for a translator.

Trussted Agent

Leverage large language models (LLMs) to autonomously manage and resolve customer interactions through both speech and text without the need for human intervention.

AI Workflows

Identify process improvement recommendations then trigger alerts, actions and workflows via API. Automatically generate and send follow-up comms as text, emails, or in-app notifications.

DataDialog

Enable users to effortlessly query data insights through natural language interactions, providing context-aware responses to questions regarding analytics outputs such as intent, categorisation, sentiment, empathy levels and actions.

InteractIQ

Analyse, synthesise, and evaluate customer conversations across multiple engagement channels such as CRM, voice (audio), email, chat, social, sms, surveys and complaints.

Trusst Based Routing

Harness TrusstAI to dynamically route customer interactions in real time, ensuring each customer receives the optimal experience tailored to their specific needs and the proven effectiveness of all possible pathways to resolution.

Leverage Your Data Sources

Rapid ROI

Get started with TrusstAI Launch Pad

Our TrusstAI Launch Pad program will provide you with a practical, hands-on keyboard approach to get moving quickly and improve your customers’ experiences from Day 1. Sign up to find out more about how to use generative AI to get immediate value.